SHIPPING RATES & DISCOUNTS
Orders under $250 - pay the UPS rate, which depends on how heavy and large the carton is.
Orders $250-$499 - flat rate shipping of $7.50
Orders over $500 - free shipping on your entire order
Orders $750-$1,999 - free shipping and 1% discount on your entire order
Orders $2,000+ - free shipping and 3% discount on your entire order
Shipping rates applies to orders shipped to the lower 48 States. Additional shipping charges may apply to orders shipped to Alaska or Hawai'i.
HOW CAN I TRACK MY ORDER?
When your order is entered in our system, you will receive an e-mail from firstname.lastname@example.org with the subject "Order #### confirmed - Review your Sales Order before it ships!". Your Order Number is in the e-mail subject and body of that e-mail. You can use your order number and e-mail address to track your order here.
WHEN WILL I RECEIVE MY ORDER?
You will receive an e-mail from us once your order ships from our warehouse, which includes a link to your tracking number and a PDF of your final invoice.
We believe that for our customers to have the best online shopping experience we must provide a flawless shipping experience. Unfortunately, we cannot control what happens to your order once it is in the hands of the shipping company. But if something should happen to your package at that point, we will work tirelessly to fix any problem.
Our shipping process is as follows:
After approval and verification of credit card information, all in-stock orders will be shipped out within 1-3 business days of the time it is placed. Inconsistent data and billing information may delay your order, so please double check your information. If for any reason an order or part of an order cannot be shipped in that time period, we will notify you immediately.
If you should find anything wrong with your order, please notify us immediately and we will fix the problem as quickly as possible.
Here are a few things to note about shipping:
- We ship to the continental USA only.
- Please allow 4-10 business days for the shipment to arrive, unless otherwise notified.
- If you place an order for a backordered item, you will be notified as to when you can expect to receive it.
- Always notify us about any problems with your order. We recommend emailing us at email@example.com.
We’ve updated our backorder policy!
We used to have a 30-day policy for all orders that are out of stock, but to better serve you, our customer, we have reduced that to 20 days. What does that mean? Any order you place that has a current out-of-stock item will be put into our backorder queue. At that time, the number in which you enter our queue will be the number in which the order will be pulled and shipped once it is back in stock.
If, we are out-of-stock for longer than 20 days, items that cannot be filled will automatically be canceled and will not be billed.
As you all know, we did recently switch our systems and did our best to catch any store that does not accept backorders. In an abundance of caution – please reach out to us to confirm that you are not on our list to accept backorders.
PAYMENT PROCESS UPDATE
We’ve updated how we process payments!
In years past, if you placed an order online or through our customer service, you likely had your card charged at time of order. We have noticed that sometimes items are out-of-stock and cannot be shipped with in 72 hours. To alleviate the excess charge and refunding to your card, TNDC is moving to “charging at time of shipment” process. Meaning – the moment your items ship from our warehouse, TNDC will charge your card. This means that you might get separate invoices/emails for the same order.
If you would like to charge your card the full amount at time of placing order, there is a button to click on in the ordering process.
You might have questions like, “I don’t want to give my credit card/banking information to just be floating out there. How will you protect my information?” Our new system will tokenize your number so that it cannot be shared.
For more questions – check out the FAQ site on our website.
You will need a reseller permit in order to purchase wholesale items from us. All products are intended for resale, as such no sales tax will be charged for any items sold through this website.
Our return policy is to offer a full refund of the product price (does not include shipping) if you are unsatisfied for any reason. However, the customer is responsible for returning the product in resalable condition (unopened and undamaged packaging) and paying for all shipping costs. If you plan to make a return we need to be notified within 1 (one) week of your receipt of our products.
We offer no exchange before sending your article of merchandise back to us. And please make sure that all of the following conditions have been correctly satisfied. The article you wish to return:
- must be unused and not damaged;
- must be returned complete;
- must be sent in its original packaging;
- returns and exchanges will only be made once all of the items have been delivered back to Tuesday's Natural Dog Company and must be shipped from the United States.
- Include a copy of your receipt with your returned item(s)
Ship returns to: (Note) the order number is on your invoice:
- Tuesday's Natural Dog Company
- Attn: Returns
- (your order number)
5836 Wright Dr
Loveland, CO 80538
For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post). We are not responsible for items damaged or lost in transit.
If you have purchased directly from one of Tuesday's Natural Dog Company's authorized resellers:
Please contact that reseller directly to arrange your return.
Questions or concerns? Please call us at 888-424-4602 or use the contact form below.